There are several key elements that leaders implementing change programs should use to support a successful change, and to support their people through the process. Changefirst’s Audra Proctor says that the four elements are Communication, Involvement, Learning, and Recognition, and in this brief article we pick up on what she says about the first – Communication. It’s essential that leaders prioritise and use frequent communication right throughout a change program. This communication should be performance-focused (eg. “how is this going… Read more »