Strategy or planning sessions
This is our major area of facilitation as we close in on 2020. ...Speaking of which, now's the time to get strategic about 2020 and beyond!
Strategy programs for Board and executive teams represent a key moment in the year, a key stage in an ongoing strategic process, and a key to setting up for success in the future. The moment itself could be the annual retreat, or a review/refresh between the annual event. When you need someone to help set the scene, keep things flowing and get you to the outcomes you need, we can bring value to your work.
Paul Murphy has experience over many years providing support at this level, and is able to help you tap into your best innovative thinking so you will reach the best considered positions possible.
As Seth Godin noted in a satirical post, committee planning often produces plans that are safe, but vague. He said this was because "no one ever got in trouble for failing to meet a vague plan”. But, as he pointed out, vague plans are very unhelpful when it’s time to make a hard decision. So our aim is to help you develop plans that are challenging yet achievable, linked to a suitable vision yet flexible enough to respond to changes in the climate.
We can work with you onsite or offsite, bringing additional resources to the program where that will enhance the experience or the outcomes, including guest speakers and co-facilitators.
Internal Customer Service
In the dim dark past, internal service providers were often seen more as corporate 'police' than support providers enabling the business to effectively reach its strategic goals. Their internal customers often only noticed the compliance requirements they imposed - reporting, following systems, adhering to rules.
More recently internal services took on that role of support provider, and today things are changing even faster again...
From the old school approach of ‘corporate watchdogs’, internal services have moved to an awareness of their role as supporters and strategic enablers.
This involves seeing members of your workforce as your customers, and the role of internal service providers being to provide a seamless consumer experience to your employees in an integrated fashion. The fundamental shift is from the ‘services’ orientation to the ‘employee experience’ orientation.
This also means that those delivering internal customer service often need to make a shift in their thinking about their role. It can be a big shift if they've been in that role as part of an older culture in the past. Comprehending a new model of service is one thing, but delivering it is another.
In a workshop-style setting with a program confirmed by consultation, we work with your team to review, strategise, and re-set your internal service delivery model.
Team Leadership & Management
For new Team Leaders and Managers, taking on the role effectively can require ‘upgrades’ in their internal operating systems.
For most of us, that first appointment to a team leader or manager role brings many challenges.
Our program includes:
- The role of managing – fundamentals;
- Your personal management style;
- Your identity as a manager and leader;
- A manager’s toolkit;
- Stepping up up from being a team member;
- Linking team goals to business strategy;
- Establishing objectives, allocate work, delegating;
- Setting directions for teams and individuals;
- Team dynamics and team leadership;
- Managing / supporting the performance of others;
- ‘Difficult’ staff members / underperformance / challenging conversations;
- Manager as coach.
Change is everywhere, and in 2015 the pace of change will only increase again. Mergers, new services, new products, new consumer interests, or new competitors – any of these forces will bring change.
Change management is the art of accounting for the human element in any change program. It’s not just a matter of ‘bringing people along’ or ‘selling them’; successful change programs include an extensive engagement strategy and participation in the process.
Our programs are designed at several levels.
We work strategically with the executive team to plan an effective and workable change program. We help leaders enhance their leadership and communication skills and approaches in times of change.
We provide group and one-to-one sessions for teams going through change.
Our extensive experience in this area will make a huge difference to how successfully your business and your people navigate that big change ahead.
Looking for other help with facilitation? We will partner with you to scope, design and deliver specific programs based on your needs. We'll set outcomes with you, and ensure that we do everything humanly possible to help you reach them.
Contact us for a confidential discussion on how we can help facilitate your success.